Our Services

User Insight uses a team approach to user experience consulting services and provides the right resources to solve your toughest problems.

Usability and User Experience Testing

The goals and objectives of your project determine our approach to gathering feedback from people in order to ensure your product is a success – in-homes, offices, factories, in-lab at our facility, or even remote interviews. From there we will consult your team on our findings and recommendations moving forward.

  Moderation and Discussion Guide Development

  Heuristic and task-based evaluation,  Contextual Interviews,  In-Lab One-on-One interviews and Remote Testing,  Focus Groups,  Mobile testing

• Reporting with recommendations

UX Design and Prototyping

We take an iterative approach to design and take advantage of the unique opportunity we have to talk to real consumers and professionals every day. This provides the added benefits of true user-centered design without the added cost. Our design staff is directly involved in formalized research with real users. This research influences your ultimate design ensuring that your customer is always at the forefront of your efforts.

  User Journey Mapping and Persona Development, requirements creation

  Creation of Interactive Prototypes

  Design of any fidelity prototype using many digital tools for Mobile, Desktop, and/or other devices with accompanying style guides if needed

Expert Review and UX Audits

Leverage our team’s knowledge and experience to thoroughly digest and inform your product or service and return with actionable solutions. We start with usability heuristics and leverage modern best practices to provide insights into the interactions we find successful in similar contexts and from other research we have conducted. 

Design Thinking Sessions

We believe in the human-centered approach to problem solving that draws from the needs of the customer, the possibilities of technology and the requirements of business.  In this one day session, top unmet needs are solved and prioritized though structured decision making.  The session produces actionable ideas grounded by your customer’s needs. 

Week Long Design Sprints

We believe in getting your ideas in front of Users as quickly as possible. In just five days, our team will guide you through a customized process of deciding what to test, brainstorming solutions, sketching ideas, building prototypes, and testing with actual Users. 

ADA/WCAG Audits and Compliance

Our experts will review your website and mobile experiences to determine issues with ADA/WCAG guidelines. It is crucial in today’s world to allow equal access to your services online to people who use assistive technologies. User Insight audits your site using multiple tools as well as conducting a thorough manual assessment to provide recommendations based on WCAG guidelines and usability best practices. Our services include recommendations to address every issue as well as training for UX and Development teams and Development support to make code changes.

GDPR & US Privacy Law Compliance

We offer customized and affordable privacy programs to fit the size and diversity of your business.  Our privacy experts will help your business  balance customer data collection and use, help you achieve and sustain GDPR and US privacy law compliance, operationalize privacy, create digital governance programs, advise on online data strategy, and much more.

Our Facility and Expert Recruiting Team

User Insight has broken the paradigm of traditional market research with our advanced facility. Gone are the days of one-way glass and fixed-camera recording. Our state-of-the-art facility offers multiple high-definition cameras and large flat-screens for easy viewing. We focus on the details so you don’t have to. We have the best service and setup in Atlanta for usability testing and mobile device testing.

We have the technology to share screens from many of today’s top mobile devices and simultaneously see user reactions with picture-in-picture. Our unique camera system allows for high definition close ups and zooming in and out from the client viewing area giving the most natural in lab setup for participants with the best viewing angles for you and your team.

We provide an onsite full-time recruiting team including a 20,000+ person database, as well as a partner network of resources for projects conducted outside of the southeastern U.S. and internationally.

Studio and Production Services

Did you know User Insight overs studio and production services? At Ui Studios, we offer creative services, commercial production capabilities, digital content creation, A/V and Social Content, talent sourcing and more from our studio.

Contact us to learn more about how we can work together.

Get in Touch

Feel free to give us a call or send us an email! We are happy to talk you through any projects or discuss how we can help you better understand your users and improve your products and services to meet their needs.